Mon-Fri: 7AM-5PM, Sat: 8AM-12PM Availability
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FAQs

Frequently asked questions about Freshly Folded's laundry service in San Diego County.

Find answers to frequently asked questions about our pickup and delivery service, pricing, turnaround times, and emergency laundry care. These frequently asked questions cover everything from scheduling to special garment care throughout San Diego communities. Below you’ll find frequently asked questions organized by category for easy navigation.

We provide emergency laundry service throughout San Diego County with next-day pickup and delivery. Perfect for urgent situations like water damage, last-minute events, or business emergencies.
Our same-day laundry pickup can be arranged within 2–4 hours of your call. We serve all areas including La Jolla, Rancho Santa Fe, El Cajon, and throughout San Diego County.
Absolutely! We offer urgent dry cleaning service in La Jolla with same-day completion for most garments. Call us for emergency stain removal and urgent garment care.
While we don't operate 24/7, we offer extended hours for emergency laundry service. Call us as early as 6 AM or as late as 8 PM for urgent laundry needs in San Diego.
Yes! We specialize in last-minute laundry pickup throughout Rancho Santa Fe and surrounding areas. Perfect for urgent business trips and special events.
Certainly! Our rush laundry delivery service covers El Cajon with same-day completion. We understand urgent needs and prioritize emergency requests.
You just click on "Schedule a Pickup" and fill in your information. We will pick up your laundry when you request. We will text you when we are on our way and let you know that we picked it up if you are not home. Then we will return your laundry to you clean and ready to be put away.
No you don't. Just leave your laundry in a secure location and let us know where that is.
We offer service to most of the county Monday through Saturday, with NEXT DAY return. Saturday deliveries are returned on Mondays. We service Ramona on Thursdays and Alpine on Wednesdays with next day return.
We pick up to all incorporated areas of San Diego County and some of the smaller surrounding areas. When you create an account the software will let you know immediately if you are in our service area. Check our service locations for more details.
All Wash & Fold orders are returned the next day unless we pick up your clothes on Saturday then they are returned on Monday. We are also able to return pressed items the next day as well. Dry Cleaning is 5-7 days.
While we strive to keep pricing easy for the customer and all inclusive, there are a few things you should be aware of. Our service includes your choice of name brand detergents and softeners, completely customized orders, no charge to hang your items, including hangers, no charges for air drying your items. Most of our competitors have fees for each of these items.

Please note there is a $45 minimum per each order, and a $5 transportation fee and a $20 missed pickup fee.
Our standard is to process your clothes using Tide & Downey, WASH all clothing in COLD water, and DRY on MEDIUM heat. We HANG all collared shirts and women's blouses, zippered jackets/hoodies, dresses, and skirts. We FOLD all T-shirts, shorts, pants, and sweatshirts. Other detergent options: Gain, All Free & Clear, Ecos Lavender, and Purcell. Other Softener Options: Gain, Suavitel, Vinegar, Standard Bounce Dryer sheets, or Bounce Free & Clear Dryer Sheets.
Yes! We offer free customization for every order. You can specify detergent, fabric softener, wash temperature, drying preferences, and even folding instructions. We'll process your clothes exactly how you like them.
Absolutely. We carefully sort lights, darks, and whites before washing. If you have specific separation requests (like delicates, towels, or baby clothing), just let us know in your preferences.
Yes. We provide hypoallergenic detergent and fragrance-free options at no additional cost. Just select "sensitive skin" in your preferences when scheduling pickup.
Our Wash & Fold service is priced per pound with a $45 minimum per order. We also offer flat-rate options for household items like comforters, blankets, and pillows. Dry Cleaning and Pressed items are priced per garment.
No, detergent, softener, dryer sheets, and air-drying requests are included at no additional cost. Unlike many competitors, we don't nickel-and-dime for extras.
We understand things happen. However, if our driver arrives and no laundry is available without notice, a $20 missed pickup fee may apply.
Payment is handled securely online when you create your account. We accept major credit and debit cards. Charges are processed after your order is completed and weighed.
Yes! We handle bulky household items such as comforters, blankets, pillows, and mattress covers. These are billed at flat-rate pricing per item rather than per pound.
Yes, just let us know in your order notes or preferences. We can air dry or handle items requiring extra care at no additional cost.
Absolutely. We process sports uniforms, workwear, and specialty garments. We also provide professional pressing and dry cleaning services where needed.
We do our best to treat stains and heavily soiled garments, but results depend on the fabric and type of stain. Please note special requests in your order so our team can give extra attention.
Wash & Fold orders are typically returned the **next day**, except Saturday pickups which are delivered on Monday. Pressed items can also be returned next day, while Dry Cleaning usually takes 5–7 days.
Yes! You can schedule weekly or bi-weekly pickups to make laundry care completely hands-free. You'll still get reminders and can reschedule if needed.
At this time we do not offer same-day service, but most orders are returned in just 24 hours. For urgent requests, please call us to check availability.
If your pickup falls on a major holiday, we'll notify you and adjust to the next available service day. Deliveries are always resumed promptly after holidays.
Yes, we provide professional Dry Cleaning for suits, dresses, and delicate items. Standard turnaround is 5–7 days.
Definitely. We offer press-only service for shirts, slacks, blouses, and more. Just mark "press only" in your preferences when scheduling.
Yes. Light, medium, or heavy starch options are available for pressed shirts. Let us know your preference in your account settings.
We carefully process gowns, tuxedos, and other formal attire through Dry Cleaning. Please allow additional time for specialty garments.
No, you don't. You can leave your laundry in a secure location and let us know where. We'll confirm by text once it's picked up.
Common drop spots include the front porch, back door, garage, or with a concierge. Just note your preference in your account.
If your building has a doorman, leave your bag with them. Otherwise, choose a safe pickup spot or meet the driver at the entrance.
Yes, pickups can be rescheduled through your online account or by contacting us directly, ideally at least 12 hours in advance.
Yes, we offer plant-based and hypoallergenic options like All Free & Clear, Ecos Lavender, and vinegar as a natural softener.
We recycle hangers, reuse garment bags, and minimize single-use plastics whenever possible. Customers can return hangers for reuse.
Absolutely. We use high-efficiency washers and dryers that conserve water and energy while maintaining excellent cleaning results.
Yes, we actively participate in eco-friendly programs and encourage customers to choose sustainable laundry practices.
Yes, we carefully process delicates such as silk, wool, lace, and cashmere using appropriate wash cycles and detergents.
Of course. Just mark the items in your account or place a note in the bag, and we'll ensure they're air-dried instead of machine-dried.
Yes, we pre-treat stains whenever possible. Please highlight any problem areas with a note or mark on your bag for best results.
We provide dry cleaning for garments that require it. Simply separate them into the dry-clean bag and we'll handle the rest.
We accept all major credit and debit cards, as well as secure digital payments. Cash is not accepted for pickups or deliveries.
Your card is charged once your laundry has been cleaned, folded, and weighed. You'll receive an itemized receipt by email.
Yes, promo codes can be applied during checkout in your account. Discounts will automatically reflect in your final invoice.
Yes, we offer subscription plans with discounted rates for regular users. Plans can be canceled or modified at any time.
We currently serve San Diego and surrounding neighborhoods. Enter your zip code in our service checker to confirm coverage.
Not yet, we are focused on select regions to provide the highest quality. Expansion to new cities is in progress.
If your area isn't covered, you can join our waitlist. We'll notify you as soon as we expand service to your zip code.
Yes, we offer commercial laundry solutions for offices, gyms, salons, and more with flexible scheduling and bulk pricing.
You can reach us via phone at (619) 586-5755, text us at (619) 389-3206, or email hello@freshlyfolded.com.
Our team is available Monday–Friday 7 AM – 5 PM, and Saturday 8 AM – 12 PM. We are closed on Sundays and major holidays.
Absolutely. If you are not satisfied with our service, we'll reprocess your laundry at no additional cost or issue a credit.

Serving San Diego County

North County

Cardiff by the Sea Carlsbad Del Mar Encinitas Escondido

North County

Fallbrook Leucadia Oceanside Poway Rancho Santa Fe

North County

San Marcos Solana Beach Vista

SOUTH COUNTY

Bonita Chula Vista Coronado Eastlake Imperial Beach National City

EAST COUNTY

Alpine El Cajon La Mesa Lakeside Lemon Grove Santee

EAST COUNTY

Ramona Spring Valley Rancho San Diego

SAN DIEGO COMMUNITIES

4-S Ranch Allied Gardens Bay Park Del Cerro Downtown Carmel Mountain Carmel Valley

SAN DIEGO COMMUNITIES

Clairemont College Area Hillcrest Kearney Mesa Kensington La Jolla

SAN DIEGO COMMUNITIES

Little Italy Mira Mesa Mission Beach Mission Hills Mission Valley North Park

SAN DIEGO COMMUNITIES

Ocean Beach Old Town Pacific Beach Point Loma Rancho Bernardo San Carlos

SAN DIEGO COMMUNITIES

San Diego Scripps Ranch Sorrento Valley South Park Tierrasanta University City

RIVERSIDE COUNTY

Temecula Murrieta Lake Elsinore

Trusted by Brands, Loved by Clients

Here at Freshly Folded, you and your needs are our top priority. We wouldn’t be here without you, so we want to be constantly evaluating and improving. We know there are lots of options when it comes to getting clean laundry, but we consider ourselves to be your best option.

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