Whether cleaning smoke- or water-damaged belongings is covered depends on your policy, and it is settled between you and your insurer. Ask your adjuster before cleaning starts, and tell us if the claim needs an itemized invoice.
Fire, smoke & water-damaged textiles · San Diego County
Textile restoration service in San Diego for clothes, bedding and soft goods after fire, smoke or water damage
After a fire or a flood, clothes and bedding are rarely the first thing anyone deals with, and they can’t wait long either. Wet fabric can start to grow mold within a day or two, and smoky clothes sealed in bags don’t air out. We collect textiles your contractor or adjuster has cleared for cleaning, wash what can be washed at our own facility, and tell you plainly what can’t be saved.
- Hours
- Monday to Friday 7am to 5pm, Saturday 8am to 12pm.
- Before pickup
- We look at your photos and agree what we can take.
- Price
- Quoted per job and approved by you before work starts.
- Return
- Folded, to the address agreed in the quote.
See what to do first Serving homes and restoration jobs at eligible San Diego County addresses
The first 48 hours
Before anything is washed.
None of this needs us yet. It keeps more of what you own salvageable, and it keeps the claim simpler.
- 01
Wait for the all-clear
Go back in when the fire department or the property owner says the building is safe to enter, and not before.
- 02
Photograph before you move anything
Take photos of textiles where they are and jot a rough list by room. Your insurer or contractor may ask for it, and it is hard to rebuild later.
- 03
Get wet things out of bags
The EPA says to dry water-damaged items within 24 to 48 hours to prevent mold. Spread wet clothes and bedding out to air instead of leaving them sealed up.
- 04
Keep smoky, wet and clean apart
Bag smoke-damaged items separately from wet ones, and keep both away from anything the damage didn’t reach.
Ask your adjuster before throwing anything away.
By damage type
What helps, what to tell us, and where it stops.
Fabric, damage and time decide what can be saved. This is how we look at a job before quoting it.
| Damage | What helps | Tell us | Where it stops |
|---|---|---|---|
| Smoke and soot | Getting textiles out of the smoky space and washed as soon as the fabric allows. ArtiClean ozone is part of our standard wash on every load. | How close items were to the fire, whether soot is visible, and whether anything is wet from firefighting. | Charred, melted or scorched fabric can’t be restored. |
| Clean waterBurst pipe, roof leak, sprinkler | Speed. Drying within 24 to 48 hours, as the EPA advises, is what keeps mold out. | When things got wet, where the water came from, and whether they have dried. | Items left wet long enough to grow mold may not come back. |
| Floodwater or sewage | A call before pickup. The EPA notes that flood water may carry raw sewage and other hazardous substances. A separate biohazard wash appears on our pricing page; whether these items can go through it is settled in the quote. | The water source, how long items were wet, and whether they have been bagged since. | The EPA’s flooding guidance says to discard anything that has been wet for more than 24 to 48 hours. Check with your adjuster before you do. |
| Mold and mildew | Telling us before pickup, with photos. | Where the mold is, how much of the item it covers, and what the fabric is. | The EPA notes that moldy porous materials may have to be thrown away, and that cleaning may not restore an item’s original appearance. |
What comes to us
Washable soft goods come to us. Everything else has a better home.
We take
- Clothing
- Bedding
- Blankets
- Towels
- Curtains and drapes
- Tablecloths
And most other soft goods. Care labels decide what can go in the wash, so send what you have and the quote says what we can launder.
Better elsewhere
- Wedding gowns and formalwear
- See our wedding gown care page.
- Garments that need dry cleaning
- Our dry cleaning service handles these.
- Area rugs, leather, suede, antiques and heirlooms
- A specialist cleaner or conservator. We’ll say so in the quote.
- Mattresses, carpet and upholstered furniture
- Your restoration contractor.
For contractors, adjusters and property managers
We’re a laundry, not a restoration contractor.
We clean the washable textiles a job has already cleared for cleaning, so your crew can stay on the structure. Mitigation, structural work and contents storage stay with the contractor, and we don’t represent any restoration franchise or insurer.
Send us
The job address and access, a site contact, the claim or job number, and a rough bag count by unit or room.
Ask us
Whether bags can stay grouped by unit or household, how they are labelled when they come back, and what records your file needs. The quote confirms what we can provide.
Terms
Each job is quoted separately. Regular business accounts have no contracts, and Net-30 billing is available after the third month.
How a job runs
From the first photo to a folded return.
- 01
Photos and a call
Text photos or use the form. We ask about the damage, the fabrics and the timing before anything is booked.
- 02
A price you approve
Our pricing page commits to sending a photo and a price for your approval before any extra-care charge. If something can’t be cleaned, we say so before pickup rather than after.
- 03
Pickup where the things are
From the property, a temporary address or the contractor’s site, during pickup hours: Monday to Friday 7am to 5pm and Saturday 8am to 12pm.
- 04
Washed and brought back
At our family-run facility, in commercial Maytag and Speed Queen machines, with your choice of Tide, Gain, All Free & Clear, Seventh Generation or Persil. Items come back folded, on the day agreed in the quote.
Paying for it
Who pays depends on the policy, so ask first.
Each job is quoted from the items, the damage and the volume. There is no published restoration rate. Our pricing page lists the separate biohazard wash and explains how extra-care charges are approved.
We don’t promise that a claim will be paid, or that every item can be saved.
Common questions
Textile restoration questions
Answers for households after a loss, and for the contractors and adjusters working the job.
Describe your damageCan smoke smell be washed out of clothes?
It depends on the fabric and how heavy the smoke was. Tell us both, with photos, and the quote says what to expect. ArtiClean ozone is part of our standard wash, but we don’t promise that every trace of odor will come out, and charred or melted fabric can’t be restored.
How soon should wet clothes and bedding be cleaned?
As soon as you can. The EPA advises drying water-damaged items within 24 to 48 hours to prevent mold. Until pickup, take wet items out of sealed bags and spread them out to air.
Do you take items touched by floodwater or sewage?
Call before pickup. Floodwater can carry sewage, so these items aren’t part of a routine pickup. A biohazard wash appears on our pricing page, and we confirm in the quote whether your items can go through it.
Will my insurance pay for this?
That depends on your policy and your insurer. Ask your adjuster before cleaning starts. We don’t promise that any claim will be paid.
Do you work with restoration contractors?
Yes. Contractors and property managers can send a job with the address, a site contact and a rough bag count. We clean washable textiles; mitigation, structural work and storage stay with the contractor.
Are you available around the clock?
Our hours are Monday to Friday 7am to 5pm and Saturday 8am to 12pm. Outside those hours, text photos to (619) 389-3206 or use the form, and take wet items out of bags so they can dry.
Start with a photo
Damage today? Send us what you’re looking at.
A few photos and the property ZIP code are enough to start. We reply with what we can take and what happens next.
Text photos to (619) 389-3206 Call (619) 586-5755 Use the form
Monday to Friday 7am to 5pm, Saturday 8am to 12pm. Not sure we reach the address? Check our service areas.
