How do I prepare my laundry for pickup? Do I need to sort it myself?
No sorting needed on your end. Just place all your laundry in a bag and leave it at your door during your scheduled pickup window. Our team sorts everything at the facility by color, fabric type, and care instructions. The only thing we ask is that you separate dry-clean-only items or mark them clearly. Everything else, we handle from there.
Can I choose which detergent you use on my clothes?
Yes, and we offer four premium detergent options: Tide, Gain, All Free & Clear, and 7th Generation. Select your preference when you schedule at Freshly Folded. If you have sensitive skin or allergies, All Free & Clear and 7th Generation are hypoallergenic options. Your detergent choice is saved to your account and used on every order unless you change it.
What if I need my clothes back faster than the next business day?
Our standard Wash & Fold turnaround is the next business day, and most pickups are returned within 24 hours. If you have an urgent need, a trip, an event, or an unexpected situation, call us at (619) 586-5755 as soon as possible, and we will do our best to prioritize your order. Early-morning pickups have the best chance of same-day return.
Do you wash everything in hot water, or do you follow care labels?
Our team follows care label instructions and uses appropriate water temperatures for each fabric type. Delicates get cold water, whites get the appropriate warm treatment, and everything is dried according to label directions. We treat your clothes the way you would, but with commercial-grade equipment and hospital-grade ArtiClean ozone sanitization on every load.
I have a baby, can you handle cloth diapers, onesies, and baby clothes safely?
Yes. Our ArtiClean ozone sanitization is hospital-grade and eliminates 99.9% of bacteria, making it ideal for baby items. We also offer All Free & Clear and 7th Generation hypoallergenic detergents that are gentle on sensitive baby skin. Just include baby items with your regular laundry, and we process them with extra care. Many new parents say our service is a lifesaver during those exhausting early months.
How is Wash & Fold different from just dropping off laundry at a laundromat?
Laundromat drop-off services vary wildly in quality; you often do not know what detergent is used, whether items are properly sorted, or how they are handled. With Freshly Folded, you choose your premium detergent, every load gets hospital-grade ozone sanitization, items are individually tracked with barcodes, and everything comes back professionally folded and bagged. Plus, we pick up and deliver free, no trip required.
What happens if you find something in my pockets, keys, cash, or other items?
Our team checks pockets during sorting and sets aside anything found. Items are returned with your clean laundry or flagged for your attention. We understand that forgotten pocket items happen to everyone, and we handle them responsibly. That said, we always recommend checking pockets before pickup to protect valuables and prevent items like pens or tissues from affecting your wash.
Can I include bedding, sheets, and pillowcases with my regular Wash & Fold order?
Absolutely. Sheets, pillowcases, blankets, and standard bedding items are all included in regular Wash & Fold pricing at $2.49/lb (weekly) or $2.69/lb (on-request). They go through the same hospital-grade ozone sanitization as all your other items. Oversized comforters or duvets may be priced as specialty items; text (619) 389-3206 to confirm.
Is my laundry actually washed separately, or is it combined with other customers’ clothes?
Your laundry is always washed separately from other customers. Every bag is tagged and tracked individually from pickup to delivery. We never combine households; your family’s laundry is processed in its own dedicated load. This is standard practice for every order, not a premium upgrade.
What if I am not home when the driver comes for pickup or delivery?
No problem. Most customers simply leave their laundry bag at their front door, porch, or a designated spot before the pickup window. For delivery, we place your clean laundry in the same location. If you live in an apartment or have specific access instructions, add them to your account at Freshly Folded. You do not need to be home for either pickup or delivery.
