Emergency Textile Restoration Service in San Diego | Fire, Smoke & Water Damage Recovery
When fire, smoke, or water damage strikes San Diego properties, salvaging textiles can mean thousands of dollars saved versus total replacement. Freshly Folded provides specialized commercial restoration services that recover clothing, drapery, upholstery, bedding, and fabric belongings from disaster situations. Serving insurance claims from La Jolla high-rises to East County residential complexes, restoration contractors managing multi-unit recoveries, and property managers coordinating emergency responses, we deliver the rapid, documented textile recovery your disaster situation requires.
Commercial Textile Restoration Service for San Diego's Recovery Industry
San Diego’s disaster recovery industry requires specialized partners who understand emergency timelines, insurance documentation requirements, and the technical complexity of textile restoration. When fire damages a Hillcrest apartment building, smoke infiltrates a downtown high-rise, or water destroys contents in a Carmel Valley home, every hour counts for successful textile recovery.
Freshly Folded operates San Diego County’s only dedicated commercial textile restoration service built specifically for the disaster recovery industry. We work directly with restoration contractors managing large-scale property damage, insurance adjusters evaluating salvageable contents, property management companies coordinating emergency responses, and remediation specialists requiring documented cleaning processes.
Unlike general laundry services attempting restoration work, our commercial operation provides what disaster recovery demands: immediate emergency response (24/7 availability), documented intake processes for insurance claims, specialized treatment protocols for fire/smoke/water damage, contamination-safe handling, rapid turnaround when families need belongings recovered, and detailed reporting that supports insurance documentation.
Our facility processes disaster-damaged textiles separately from standard commercial laundry, preventing cross-contamination while applying restoration-specific treatments that general washing cannot achieve. When Servpro, Paul Davis Restoration, or independent contractors throughout San Diego encounter textile recovery needs, our commercial service delivers the expertise their projects require.
Our Commercial Disaster Textile Restoration Process
Urgency level: Timeline requirements and delivery needs
We serve emergency restoration projects throughout San Diego County, from single-family fire damage in Alpine to multi-unit smoke contamination in downtown high-rises, water intrusion affecting Coronado beachfront condos to commercial property damage in Sorrento Valley business parks.
Step 2: On-Site Pickup & Documentation
Emergency pickup dispatch typically within 2-4 hours of contact (same-day response standard). Our trained technicians:
Photograph all items: Visual documentation for insurance records
Create detailed inventory: Item-by-item cataloging with condition notes
Assess damage levels: Categorize by restoration complexity (light/moderate/severe)
Establish expectations: Identify salvageable vs. non-recoverable items
Coordinate with contractors: Work within active restoration jobsites safely
Provide documentation: Complete intake reports for insurance claims
We understand restoration jobsite protocols, coordinating with fire departments, working around active remediation, managing contents in secure environments, and documenting everything for claims processing.
Step 3: Specialized Triage & Sorting
At our commercial facility, disaster textiles receive isolated processing:
Contamination separation: Fire/smoke items processed separately from water damage
Fabric categorization: Natural fibers vs. synthetics requiring different treatments
Damage assessment: Detailed evaluation of restoration potential per item
Priority sorting: Urgent items (medications in pockets, important documents in clothing) identified
Hazard identification: Items requiring specialized handling were flagged appropriately
Step 4: Restoration Treatment Protocols
Damage-specific restoration processes exceed standard commercial laundering:
Chain of custody records: Complete tracking from pickup through delivery
Delivery coordinates with restoration project timelines, meeting contractors at jobsites, delivering to temporary housing, coordinating with property managers, or providing to insurance storage facilities.
Why San Diego's Restoration Industry Partners with Freshly Folded
Built for Disaster Recovery Operations
Unlike residential laundry services, we understand restoration industry requirements. Your fire damage project needs immediate response. Your water intrusion recovery requires mold-prevention urgency. Your insurance claim demands detailed documentation. Our commercial operation delivers these restoration-specific capabilities as standard procedure.
24/7 Emergency Response Throughout San Diego County
Disasters don’t follow business hours. We provide true 24/7/365 emergency dispatch, late-night fire responses, weekend water damage calls, and holiday emergency service. Our restoration coordinator responds immediately, and pickup dispatch typically occurs within 2-4 hours of contact anywhere in San Diego County.
Coverage includes challenging response zones: East County mountain communities (Alpine, Ramona, Julian), South Bay border areas (San Ysidro, Otay Mesa), North County coastal access (Oceanside, Carlsbad high-rises), and island locations (Coronado emergency response).
Insurance Industry Documentation Standards
We provide the detailed documentation insurance claims require:
Item-by-item inventory with condition assessment
Photographic evidence (before/after comparison)
Treatment process records showing restoration methods applied
Cost itemization supporting replacement value assessments
Chain of custody tracking, preventing insurance fraud concerns
Professional reports insurance adjusters expect
Our documentation has supported thousands of San Diego insurance claims, working with State Farm, Farmers, Allstate, USAA (serving military families), and independent adjusters throughout the region.
Restoration Contractor Partnership Model
We function as your textile restoration subcontractor:
Direct billing to restoration companies (net-30 terms available)
Jobsite coordination respecting your project timeline
Communication protocols keep you informed of progress
Flexible delivery matching your restoration schedule
Volume pricing for multi-unit disaster projects
Established relationships with San Diego’s major restoration firms
Regular partners include Servpro franchises countywide, Paul Davis Restoration, Rainbow International, and independent restoration contractors serving commercial and residential properties.
Separate facility space: Disaster restoration area isolated from standard commercial laundry
Dedicated equipment: Washers/dryers used exclusively for contaminated materials
Hazmat protocols: Safe handling of fire residue, sewage exposure, chemical contamination
Staff training: Restoration-specific processing techniques and safety procedures
Disposal coordination: Proper handling of non-salvageable items requiring special disposal
Rapid Turnaround When Families Need Belongings
Understanding the human impact drives our urgency:
Same-day processing: Items arrive in the morning, processed same day when possible
Next-day standard: Most disaster restoration is completed within 24 hours
Priority handling: Children’s items, medications, and essential clothing are prioritized
Partial deliveries: Critical items returned immediately, while the balance completes
Temporary housing coordination: Delivery to hotels, rental properties, or family locations
Honest Salvage Assessment
Not everything survives disaster damage. We provide realistic assessments:
Clear identification of non-salvageable items upfront
Explanation of why certain items cannot be restored
Cost-benefit analysis when restoration exceeds replacement value
Documentation supporting insurance total loss claims when appropriate
No false promises about miracle recovery when chemistry doesn’t support it
Commercial Capacity for Large-Scale Disasters
Multi-unit fires, building-wide water damage, and commercial property disasters require volume capacity:
Process 1,000+ pounds daily when disasters demand it
Handle entire apartment buildings or commercial facilities
Coordinate multi-family disaster responses
Scale operations to disaster magnitude
Maintain quality despite volume pressure
Commercial Partners We Serve in San Diego's Restoration Industry
Disaster Restoration Contractors
San Diego’s restoration companies managing fire, smoke, and water damage projects require reliable textile recovery partners. We serve Servpro franchises from North County (Oceanside, Carlsbad, Escondido) to South Bay (Chula Vista, National City), Paul Davis Restoration handling large commercial losses, Rainbow International managing residential recoveries, and independent contractors specializing in disaster restoration throughout the region.
Your multi-unit fire in City Heights needs textile recovery for 12 families. Your commercial water loss in Sorrento Valley affects office drapery and furniture fabrics. Your smoke damage restoration in La Jolla requires high-end textile salvage. Our commercial service scales to your project demands.
Insurance Adjusters & Claims Professionals
Field adjusters evaluating San Diego disaster claims need documentation supporting salvage decisions. We provide the detailed reporting, photographic evidence, and professional assessment that claims processing requires. Serving desk adjusters at major carriers (State Farm, Farmers, Allstate, Liberty Mutual), independent adjusting firms (McLarens, Engle Martin, Crawford), and specialty adjusters handling high-value La Jolla and Rancho Santa Fe properties.
Our restoration reports help you justify salvage costs versus total replacement, document reasonable restoration attempts, and provide evidence supporting claim settlements.
Property Management Companies
Multi-unit residential complexes and commercial property managers need emergency response when disasters impact tenant belongings. We serve property management firms throughout San Diego County, Mission Valley apartment portfolios, downtown high-rise operators, East County residential complexes, and North County community associations.
Your Clairemont apartment fire affects six units. Your Mira Mesa water leak damages tenant belongings in four apartments. Your Pacific Beach building’s smoke contamination requires coordinated tenant recovery. Our commercial service handles the textile restoration component while you coordinate overall recovery.
HOA Boards & Community Associations
Condominium associations and planned communities facing disaster situations need professional partners. We serve HOAs managing La Jolla coastal properties, Carmel Valley master-planned communities, downtown urban condominiums, and East County residential developments.
Building-wide disasters require coordinated response, detailed documentation for master insurance policies, and communication with affected homeowners. Our service provides the professional textile recovery component your disaster response requires.
Commercial Property Owners
Business property disasters impact not just structures but contents, including drapery, upholstery, uniforms, and fabric inventory. We serve commercial property owners throughout San Diego, downtown office buildings, Sorrento Valley business parks, Kearny Mesa industrial facilities, and La Jolla professional complexes.
Your tenant improvement fire damages custom window treatments. Your building’s water loss affects upholstered furniture. Your smoke incident contaminates employee uniforms. Commercial-scale textile restoration supports your property recovery.
Remediation & Mitigation Specialists
Companies specializing in water extraction, mold remediation, and environmental cleanup need textile partners. We coordinate with San Diego remediation firms handling sewage backups, flood damage, mold contamination, and hazmat situations requiring specialized textile handling.
Fire Departments & Emergency Services
San Diego Fire-Rescue, Heartland Fire, and North County fire departments occasionally coordinate textile recovery for disaster victims. We provide emergency response supporting firefighter-assisted family relocations and community disaster relief efforts.
Temporary Housing Providers & Relocation Services
Companies managing displaced families need textile recovery, coordinating with temporary housing. We deliver restored belongings to Extended Stay locations, Airbnb disaster housing, hotel accommodations, and family member addresses throughout San Diego County.
Commercial Textile Restoration Services We Provide
Clothing & Personal Items:
Complete family wardrobes (adults, children, infants)
Business attire and professional clothing
Seasonal clothing and outerwear
Shoes and fabric accessories (where feasible)
School uniforms and children’s special occasion wear
Religious garments and ceremonial clothing
Bedding & Linens:
Mattress covers and bed skirts
Sheets, pillowcases, blankets
Comforters and duvet covers
Decorative pillows and shams
Bathroom towels and bath mats
Kitchen linens and table cloths
Drapery & Window Treatments:
Custom drapery panels and valances
Fabric blinds and roman shades
Curtains and sheers
Tie-backs and drapery hardware fabrics
Upholstery & Furniture Fabrics:
Sofa and chair cushion covers (removable)
Decorative throw pillows
Upholstered headboards (fabric components)
Ottoman and bench coverings
Specialty Residential Items:
Baby items (blankets, crib bedding, soft toys)
Pet bedding and fabric pet items
Craft fabrics and sewing materials
Fabric storage items and organizers
Canvas artwork and fabric wall hangings
Area rugs and throw rugs (non-large format)
Hospitality & Business Fabrics:
Hotel bedding and towel inventory
Restaurant table linens and napkins
Spa and salon towels and robes
Office drapery and cubicle fabrics
Medical facility linens and patient gowns
Salon capes and service textiles
Inventory & Business Goods:
Retail clothing inventory (smoke/water damaged)
Fabric store inventory recovery
Boutique merchandise salvage
Costume and theatrical wardrobe
Sporting goods fabric items
Facility & Operational Textiles:
Commercial window treatments
Break room and facility curtains
Employee uniform inventory
Facility towels and cleaning cloths
Items Requiring Specialized Handling:
We coordinate specialized restoration for:
Wedding gowns and formal wear (our preservation service)
Large format area rugs (partner referral to rug specialists)
Leather and suede (dry cleaning with leather specialists)
Antique textiles requiring conservator assessment
Irreplaceable heirloom items needing museum-quality care
How quickly can you respond to emergency disasters in San Diego?
We provide true 24/7/365 emergency response. Call (619) 586-5755 any time — nights, weekends, holidays — and our restoration coordinator answers immediately. Pickup dispatch typically occurs within 2–4 hours anywhere in San Diego County. For severe disasters (major fires, building floods), we've responded within 1 hour when urgency demands it. Our emergency service supports the restoration industry's need for immediate action when disaster strikes.
Do you work directly with insurance companies?
Yes. We provide direct insurance billing with assignment of benefits, work with adjusters throughout claims processing, and deliver the detailed documentation insurance requires — itemized inventories, before/after photography, treatment records, cost justification, and professional reports. We've supported thousands of San Diego insurance claims with carriers including State Farm, Farmers, Allstate, USAA, Liberty Mutual, and independent adjusters countywide.
Can you handle large-scale disasters like apartment building fires?
Absolutely. Our commercial capacity processes 1,000+ pounds daily when disasters demand it. We've handled entire apartment buildings, multi-unit smoke contamination, commercial property disasters, and large residential fires. Recent projects include a 12-unit Mira Mesa apartment fire, an 8-unit City Heights water damage, a commercial building smoke loss in Sorrento Valley, and a large single-family estate fire in Rancho Santa Fe. Volume disasters receive coordinated response with dedicated processing.
What's the difference between your service and regular dry cleaning?
Disaster restoration requires specialized treatment that general cleaning cannot provide. We use ozone chambers destroying smoke molecules at the chemical level, enzyme treatments breaking down fire residue, anti-microbial processing for water contamination, sanitization cycles eliminating sewage pathogens, and contamination-isolated processing preventing cross-contamination. Regular dry cleaning cannot restore smoke-damaged or water-contaminated textiles; it requires restoration-specific protocols and equipment we've built our service around.
How do you determine what's salvageable versus total loss?
Honest assessment based on restoration industry standards and fabric science. Fire-destroyed fabrics (charring, complete fiber breakdown) cannot be restored. Sewage contamination beyond sanitization capability requires disposal. Mold with structural fabric damage is non-recoverable. When restoration costs exceed replacement value, we recommend insurance replacement. Our intake assessment identifies salvageable items upfront, provides realistic expectations, and documents non-salvageable determinations supporting insurance claims.
Can you eliminate the smoke odor?
In most cases, yes — but honesty matters. Our ozone treatment destroys smoke molecules chemically (not masking odors with fragrance), enzyme processing breaks down fire residue at the molecular level, and multiple rinse cycles remove all cleaning agent residue, preventing odor return. However, severe fire exposure to certain synthetics can chemically alter fibers beyond complete odor removal. We provide a realistic assessment during intake and re-treat items not meeting our odor elimination standards.
What about mold on water-damaged textiles?
Timing determines mold recovery success. Items processed within 24–48 hours of water exposure typically prevent mold establishment through immediate anti-microbial treatment and rapid drying. Existing mold growth requires aggressive treatment, enzyme breakdown, hot-temperature washing when fabric-safe, sanitization cycles, and post-treatment inspection. Severe mold with structural fabric deterioration may be non-salvageable; we assess honestly and document decisions supporting insurance claims.
Do you handle sewage-contaminated items from backups or floods?
Yes, with appropriate protocols. Sewage (black water) contamination requires isolated processing, hazmat handling procedures, high-temperature sanitization (160°F+ when fabrics tolerate), anti-microbial treatment killing pathogens, and dedicated equipment preventing cross-contamination. Porous items heavily saturated with sewage may exceed safe restoration capability. We assess each situation individually, prioritizing safety while maximizing salvage when possible.
How do you work with restoration contractors like Servpro?
We function as your textile restoration subcontractor. Direct communication with your project manager, coordination with your jobsite timeline, flexible pickup scheduling around your remediation work, delivery matching your restoration phases, net-30 billing terms for established accounts, and professional documentation supporting your client deliverables. Many San Diego restoration contractors consider us their exclusive textile partner; we understand your project flow and support your client satisfaction.
What documentation do you provide for insurance claims?
Complete insurance claim packages including detailed item-by-item inventory with condition assessment, photographic documentation (before treatment and after restoration), treatment process records showing methods applied, itemized cost documentation, salvage vs. non-salvage determination reports, chain of custody tracking, and professional assessment reports that insurance adjusters expect. Our documentation has supported successful claim settlements throughout San Diego County for 15+ years.
Can you deliver to temporary housing or multiple locations?
Yes. Disaster-displaced families often relocate to hotels, rentals, or family homes. We deliver restored textiles wherever needed — Extended Stay locations, Airbnb disaster housing, temporary apartments, family member addresses, or storage facilities. We coordinate delivery with your restoration timeline, insurance requirements, and family needs. Multiple delivery points (splitting items between locations) are accommodated when disasters separate families.
What's your turnaround time for disaster restoration?
Standard disaster restoration is completed within 24–48 hours of pickup. Same-day processing is available for urgent needs (additional fee applies). Large-volume disasters (multi-unit buildings, major fires) may require 48–72 hours, depending on item quantity and damage severity. We provide realistic timelines during intake, communicate progress updates, and offer partial deliveries when families need critical items immediately while the balance is being completed.
Do you charge for items that can't be restored?
No. We only charge for successfully processed items. Non-salvageable items identified during intake receive documentation supporting insurance total loss claims, but we don't charge restoration fees for items we cannot recover. Honest assessment upfront prevents families from paying for impossible restoration attempts.
Can you handle high-value items like designer clothing or custom drapery?
Yes, with appropriate expectations. High-value items receive premium restoration attention, careful handling, and conservative treatment approaches. However, disaster damage severity sometimes exceeds any restoration capability — designer fabrics destroyed by fire, or custom drapery with irreversible smoke damage. We provide honest assessments of restoration potential, document high-value items extensively, and coordinate with insurance adjusters on appropriate handling decisions.
What if more damage appears during restoration processing?
Transparent communication matters. If hidden damage becomes apparent during treatment (fire damage concealed by soot, water damage not visible until washing, fabric deterioration revealed during processing), we immediately contact you or your restoration contractor. We photograph newly discovered issues, assess revised restoration potential, and discuss options before proceeding. No surprise charges for damage discovered during processing; we communicate and adjust as needed.
Textile Restoration Services Coverage Areas
We provide emergency and next-day textile restoration services throughout San Diego County, including:
Here at Freshly Folded, you and your needs are our top priority. We wouldn’t be here without you, so we want to be constantly evaluating and improving. We know there are lots of options when it comes to getting clean laundry, but we consider ourselves to be your best option.
Freshly Folded Testimonials
The laundry service everyone's talking about...
★★★★★
Huge thanks to Freshly Folded for the amazing service! Nicole was a blessing to work with, she walked me through the process with ease, and to Steve for making the trip to get these items picked up on the same day.
John Mackie
★★★★★
Outstanding service from start to finish! The team was professional, punctual, and my clothes came back looking better than when I bought them. Will definitely be using Freshly Folded again!
Sarah Johnson
★★★★★
I've tried several laundry services before, but Freshly Folded is by far the best! Fast delivery, excellent quality, and their customer service is top-notch. Highly recommend to anyone!
Michael Chen
★★★★★
Huge thanks to Freshly Folded for the amazing service! Nicole was a blessing to work with, she walked me through the process with ease, and to Steve for making the trip to get these items picked up on the same day.
John Mackie
★★★★★
Outstanding service from start to finish! The team was professional, punctual, and my clothes came back looking better than when I bought them. Will definitely be using Freshly Folded again!
Sarah Johnson
★★★★★
I've tried several laundry services before, but Freshly Folded is by far the best! Fast delivery, excellent quality, and their customer service is top-notch. Highly recommend to anyone!
Michael Chen
Frequently Asked Questions
Find answers to common questions about our next day laundry service, next day dry cleaning, and urgent pickup throughout San Diego County.
We provide emergency laundry service throughout San Diego County with next-day pickup and delivery. Perfect for urgent situations like water damage, last-minute events, or business emergencies.
Our next-day laundry pickup can be arranged within 2–4 hours of your call. We serve all areas including La Jolla, Rancho Santa Fe, El Cajon, and throughout San Diego County.
Absolutely! We offer urgent dry cleaning service in La Jolla with next-day completion for most garments. Call us for emergency stain removal and urgent garment care.
While we don’t operate 24/7, we offer extended hours for emergency laundry service. Call us as early as 6 AM or as late as 8 PM for urgent laundry needs in San Diego.
Yes! We specialize in last-minute laundry pickup throughout Rancho Santa Fe and surrounding areas. Perfect for urgent business trips and special events.
Certainly! Our rush laundry delivery service covers El Cajon with next-day completion. We understand urgent needs and prioritize emergency requests.
You just click on "Schedule a Pickup" and fill in your information. We will pick up your laundry when you request. We will text you when we are on our way and let you know that we picked it up if you are not home. Then we will return your laundry to you clean and ready to be put away.
No you don't. Just leave your laundry in a secure location and let us know where that is.
We offer service to most of the county Monday through Saturday, with NEXT DAY return. Saturday deliveries are returned on Mondays. We service Ramona on Thursdays and Alpine on Wednesdays with next day return.
We pick up to all incorporated areas of San Diego County and some of the smaller surrounding areas. When you create an account the software will let you know immediately if you are in our service area. Check our service locations for more details.
All Wash & Fold orders are returned the next day unless we pick up your clothes on Saturday then they are returned on Monday. We are also able to return pressed items the next day as well. Dry Cleaning is 5-7 days.
While we strive to keep pricing easy for the customer and all inclusive, there are a few things you should be aware of. Our service includes your choice of name brand detergents and softeners, completely customized orders, no charge to hang your items, including hangers, no charges for air drying your items. Most of our competitors have fees for each of these items.
Please note there is a $45 minimum per each order, and a $5 transportation fee and a $20 missed pickup fee.
Our standard is to process your clothes using Tide & Downey, WASH all clothing in COLD water, and DRY on MEDIUM heat. We HANG all collared shirts and women's blouses, zippered jackets/hoodies, dresses, and skirts. We FOLD all T-shirts, shorts, pants, and sweatshirts. Other detergent options: Gain, All Free & Clear, Ecos Lavender, and Purcell. Other Softener Options: Gain, Suavitel, Vinegar, Standard Bounce Dryer sheets, or Bounce Free & Clear Dryer Sheets.
Yes! We offer free customization for every order. You can specify detergent, fabric softener, wash temperature, drying preferences, and even folding instructions. We’ll process your clothes exactly how you like them.
Absolutely. We carefully sort lights, darks, and whites before washing. If you have specific separation requests (like delicates, towels, or baby clothing), just let us know in your preferences.
Yes. We provide hypoallergenic detergent and fragrance-free options at no additional cost. Just select “sensitive skin” in your preferences when scheduling pickup.
Our Wash & Fold service is priced per pound with a $45 minimum per order. We also offer flat-rate options for household items like comforters, blankets, and pillows. Dry Cleaning and Pressed items are priced per garment.
No, detergent, softener, dryer sheets, and air-drying requests are included at no additional cost. Unlike many competitors, we don’t nickel-and-dime for extras.
We understand things happen. However, if our driver arrives and no laundry is available without notice, a $20 missed pickup fee may apply.
Payment is handled securely online when you create your account. We accept major credit and debit cards. Charges are processed after your order is completed and weighed.
Yes! We handle bulky household items such as comforters, blankets, pillows, and mattress covers. These are billed at flat-rate pricing per item rather than per pound.
Yes, just let us know in your order notes or preferences. We can air dry or handle items requiring extra care at no additional cost.
Absolutely. We process sports uniforms, workwear, and specialty garments. We also provide professional pressing and dry cleaning services where needed.
We do our best to treat stains and heavily soiled garments, but results depend on the fabric and type of stain. Please note special requests in your order so our team can give extra attention.
Wash & Fold orders are typically returned the **next day**, except Saturday pickups which are delivered on Monday. Pressed items can also be returned next day, while Dry Cleaning usually takes 5–7 days.
Yes! You can schedule weekly or bi-weekly pickups to make laundry care completely hands-free. You’ll still get reminders and can reschedule if needed.
At this time we do not offer same-day service, but most orders are returned in just 24 hours. For urgent requests, please call us to check availability.
If your pickup falls on a major holiday, we’ll notify you and adjust to the next available service day. Deliveries are always resumed promptly after holidays.
Yes, we provide professional Dry Cleaning for suits, dresses, and delicate items. Standard turnaround is 5–7 days.
Definitely. We offer press-only service for shirts, slacks, blouses, and more. Just mark “press only” in your preferences when scheduling.
Yes. Light, medium, or heavy starch options are available for pressed shirts. Let us know your preference in your account settings.
We carefully process gowns, tuxedos, and other formal attire through Dry Cleaning. Please allow additional time for specialty garments.
No, you don’t. You can leave your laundry in a secure location and let us know where. We’ll confirm by text once it’s picked up.
Common drop spots include the front porch, back door, garage, or with a concierge. Just note your preference in your account.
If your building has a doorman, leave your bag with them. Otherwise, choose a safe pickup spot or meet the driver at the entrance.
Yes, pickups can be rescheduled through your online account or by contacting us directly, ideally at least 12 hours in advance.
Yes, we offer plant-based and hypoallergenic options like All Free & Clear, Ecos Lavender, and vinegar as a natural softener.
We recycle hangers, reuse garment bags, and minimize single-use plastics whenever possible. Customers can return hangers for reuse.
Absolutely. We use high-efficiency washers and dryers that conserve water and energy while maintaining excellent cleaning results.
Yes, we actively participate in eco-friendly programs and encourage customers to choose sustainable laundry practices.
Yes, we carefully process delicates such as silk, wool, lace, and cashmere using appropriate wash cycles and detergents.
Of course. Just mark the items in your account or place a note in the bag, and we’ll ensure they’re air-dried instead of machine-dried.
Yes, we pre-treat stains whenever possible. Please highlight any problem areas with a note or mark on your bag for best results.
We provide dry cleaning for garments that require it. Simply separate them into the dry-clean bag and we’ll handle the rest.
We accept all major credit and debit cards, as well as secure digital payments. Cash is not accepted for pickups or deliveries.
Your card is charged once your laundry has been cleaned, folded, and weighed. You’ll receive an itemized receipt by email.
Yes, promo codes can be applied during checkout in your account. Discounts will automatically reflect in your final invoice.
Yes, we offer subscription plans with discounted rates for regular users. Plans can be canceled or modified at any time.
We currently serve San Diego and surrounding neighborhoods. Enter your zip code in our service checker to confirm coverage.
Not yet, we are focused on select regions to provide the highest quality. Expansion to new cities is in progress.
If your area isn’t covered, you can join our waitlist. We’ll notify you as soon as we expand service to your zip code.
Yes, we offer commercial laundry solutions for offices, gyms, salons, and more with flexible scheduling and bulk pricing.
You can reach us via phone at (619) 586-5755, text us at (619) 389-3206, or email hello@freshlyfolded.com.
Our team is available Monday–Friday 7 AM – 5 PM, and Saturday 8 AM – 12 PM. We are closed on Sundays and major holidays.
Absolutely. If you are not satisfied with our service, we’ll reprocess your laundry at no additional cost or issue a credit.
